Package for service centers qualification and customer happiness
Package for service centers qualification and customer happiness
A series of training programs aimed at rehabilitating customer happiness centers according to service development and star rating programs, as well as raising the capabilities of service providers in those centers; to enable them to raise the levels of classification of the centers, and increase the rates of satisfaction and customer happiness.
Customer Service Skills and Customer Happiness
The number of hours : 10-15 hours.
Excellence in customer satisfaction and the art of dealing with difficult people
The number of hours : 10-15 hours.
Preparing files and guides for star rating for service centers
The number of hours : 10-15 hours.
Classification and evaluation of service centers according to the star-presented program
The number of hours : 15-25 hours.
Classification and evaluation of service centers according to the star-beginner program
The number of hours : 10-15 hours.
Outstanding customer service strategies
The number of hours : 10-15 hours.
Professional skills for service center developers
The number of hours : 10-15 hours.
Telephone Answering Skills – Call Centers
The number of hours : 10-15 hours.
Managing customer complaints and suggestions
The number of hours : 5-15 hours.
Developing the skills of the Customer Happiness Centers officials
The number of hours : 10-20 hours.